Returns policy

If you wish to return an item, please email us at hello@wow-online.co.uk

Please state the following:

  • Your order number
  • Which item you wish to return
  • The reason for the return 

Our policy lasts 14 days. After this time unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unworn and in original condition.


Please return items to:

Words of Wonder (Returns)
21 Osborne Road,
Southville, Bristol,
BS3 1PR

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

If you haven’t received your refund within 10 days firstly please
contact your credit card company or bank, it may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund please contact us at hello@wow-online.co.uk
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item in a different size, send us an email first at hello@wow-online.co.uk and send your item to: 

Words of Wonder (Returns)
21 Osborne Road,
Southville, Bristol,
BS3 1PR

You will be responsible for paying for your own shipping costs for returning your item. The original shipping costs are non-refundable, you will only get a refund for the cost of the goods.